Epic War, LLC (“Epic War”) develops and publishes social games for the web and mobile devices including Mobile Strike (the "Service"). In this policy, "Epic War, LLC" refers to Epic War, LLC and its Affiliates, which shall mean subsidiaries, parent companies, joint ventures and other corporate entities under common ownership. We may also refer to Epic War, LLC as "we" or "us".
The personally-identifiable information (“personal information”) and other information we collect and hold, how we do so and the purposes of our collection
How we use and with whom we share such information
How you can access and update such information
The choices you can make about how we collect, use and share your information
How we protect the information we store about any user of the Services ("you" or "user")
Information We Collect
When you use any Epic War game, also referred to as an "application" or "app", you get access to its online community within that game and you allow Epic War to access certain information from your profile for that application. The information you allow Epic War to access varies by application, and it is affected by the privacy settings you and your friends establish in that application. You can control and find out more about these settings within the application. For example, Epic War may access and store some or all of the following information, as allowed by you and your preferences:
Your in-game username
Your device's MAC address
Your physical location and that of your access devices
Information We Collect from You Directly
When you interact with the application, at epicwar-online.com
, or any Epic War-owned website, we may collect and store information from you directly as described below:
We may also offer you the option to complete a user profile that is visible to other Epic War users. Your user profile may include: a profile image; one or more game username(s); and an Epic War user ID number that is created by Epic War and used to identify your profile.
Information We Collect When You Access Epic War Games on a Mobile Device
If you play Epic War games on your mobile telephone or other mobile device, including iPads and tablets, we collect mobile device identifiers, including MAC Address, and possibly IP Address. In certain games we will create and assign to your device an identifier that is similar to an account number. We may collect the name you have associated with your device, device type, telephone number, country, and any other information you choose to provide, such as user name, character name, geo-location or e-mail address. We may also, with your consent, access your contacts to enable you to invite friends to join you in the Service.
Epic War may also receive the billing and payment information that you provide when your purchase is processed by another party, such as Apple (for purchases on iOS devices), Google (for purchases on Android devices) or Amazon (for purchases on Kindle devices).
Customer Support Correspondence
When you ask for assistance from our Customer Support team, we will collect and store the contact information you provide (generally your name and e-mail address), information about your game play or activity on the Service, and your username or ID number. We will also store the correspondence and any information contained within.
Push Notifications & Local Notifications
With your consent, we may send push notifications to your mobile device to provide game updates and other relevant messages. You can manage push notifications from the Social section within the relevant game.
Technical and Usage Information
When you access our websites or play our games, we collect (i) certain technical information about your mobile device or computer system, including MAC Address, IP Address and mobile device ID; and (ii) usage statistics about your interactions with the Service. This information is typically collected through the use of server log files or web log files ("Log Files"), mobile device software development kits and tracking technologies like browser cookies to collect and analyze certain types of technical information. Some of the cookies the Service places on your computer are linked to your user ID number(s). For more information on how we utilize cookies and other tracking technologies please review the "Cookies and Automated Information Collection" discussion under ("How we Collect Information about You").
How We Collect Information About You
We may collect information about you in any one or more of the following ways:
Information About Players and Play
To provide a richer game play and social experience, we collect information about your play and interaction with other players. The bulk of this information is collected and stored through the use of Log Files, which are files on our web servers that record actions taken on our games and websites.
You may be able to take part in certain activities on our websites or games that give you the opportunity to communicate or share information not just with Epic War, but also with other users of our Service. These include:
Participating in player forums and message boards
Posting public comments to other users' profiles or gameboards
Sending private messages or invitations to other users, either directly on our websites or to their e-mail accounts
Chat with other users
Posting web links
We may record and store archives of these communications on Epic War's servers to protect the safety and well-being of our users and Epic War's rights and property in connection with the service. You acknowledge and consent to the recording and storage of such communications for these purposes.
Cookies and Automated Information Collection
We may also employ other technologies including (i) web beacons, which allow us to know if a certain page was visited or whether an e-mail was opened; (ii) tracking pixels, which allow us to advertise more efficiently by excluding our current users from certain promotional messages, identifying the source of a new installation or delivering ads to you on other websites; and (iii) local shared objects also known as flash cookies, which help us to prevent fraud, remember your in-game preferences and speed up load times.
. The NAI (Network Advertising Initiative) allows for the central opting out of all of its members' cookies from a single opt-out page. If you prefer not to receive relevant advertising on web pages, please click on the following link: networkadvertising.org/choices/
. If you delete your cookies, use a different browser or buy a new computer, you will need to renew your opt-out choice.
We may collect or receive information from other sources including (i) other Epic War users who choose to upload their email contacts; and (ii) third party information providers. This information will be used to supplement your profile - primarily to help you and your friends connect. It will be combined with other information we collect.
How We Use the Information We Collect
In general, we collect, store and use your information to provide you with a safe, smooth, efficient, fun, and customized experience. For example, we may, and you expressly consent for us to, use information collected from you in any one or more of the following ways:
To create your game accounts and allow play of our games
To identify and suggest connections with other Epic War users
To enable user-to-user communications
To provide technical support and respond to user inquiries
To prevent fraud or potentially illegal activities, and enforce our Terms of Service
To deliver and target advertising
To notify users of in-game updates
To provide in-game leader boards and promote in-game player achievements
To solicit input and feedback to improve Epic War products and services and customize your user experience
To inform users about new products or promotional offers
To engage in commonly accepted practices, such as contacting you at the email address we have on file if you are a potential winner in a sweepstakes
One important use of your information is communication. If you have provided your e-mail address to Epic War, we'll use it to respond to (i) customer support inquiries, and (ii) keep you informed of your in-game activity, including comments from friends, notifications about in-game status and requests. Some messages, such as invites for friends to join you in a game, may include your name and profile photo. We may also send promotional e-mail messages and promotional messages ("Promotional Communications") directly or in partnership with parties other than Epic War. Each Promotional Communication will generally offer recipients choices about receiving additional messages.
Sharing of Your Information
We may share your information (in some cases personal information) with third parties other than Epic War who may be located in and outside of the United in the circumstances below.
Third Party Service Providers
We will provide your information to third party companies to perform services on our behalf, including payment processing, data analysis, e-mail delivery, hosting services, customer service, placement of ads and assisting us in other marketing efforts. We direct all such third party service providers to maintain the confidentiality of the information disclosed to them and to not use your information for any purpose other than to provide services on Epic War's behalf.
Safety, Security and Compliance With Law
Your information, and the contents of all of your online communications (including without limitation chat text, voice communications, IP addresses and your personal information) may be accessed and monitored as necessary to provide the Service and may be disclosed: (i) when we have a good faith belief that we are required to disclose the information in response to legal process (for example, a court order, search warrant or subpoena); (ii) to satisfy any applicable laws or regulations; (iii) where we believe that the Service is being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction; (iv) when we have a good faith belief that there is an emergency that poses a threat to the health and/or safety of you, another person or the public generally; and (v) in order to protect the rights or property of Epic War.
Your California Privacy Rights
We do not share personal information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure, typically by "opting in" to receive information from a third party that is participating in a sweepstakes or other promotion on one of our sites. If you do ask us to share your personal information with a third party for its marketing purposes, we will only share information in connection with that specific promotion, as we do not share information with any third party (other than our service providers) on a continual basis. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt in to such use when you provide personal information on one of our sites. Your access to the Services will not be affected if you do not "opt in" to receive information from such third parties.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to: Customer Service c/o Epic War, LLC, 2225 E. Bayshore Road, Suite 200, Palo Alto, CA 94303.
Sale or Merger
Our Policies Concerning Children
Our websites and games are not intended for children under the age of 13 and we do not knowingly collect any personal information from such children. Children under the age of 13 should not use our websites or games at any time. In the event that we learn that we have inadvertently gathered personal information from children under the age of 13, we will take reasonable measures to promptly erase such information from our records.
How to Access and Update Your Information
Information We Receive From an SNS Where You Play Our Games
To manage the information Epic War receives about you from an SNS where you play our games, you will need to follow the instructions at that site for updating your information and changing your privacy settings. The privacy management tools for applications on Apple can be found here. The privacy management tools for Google can be found here. The privacy management tools for Amazon can be found here. You can manage certain aspects of information collection and use by going to the settings of your (mobile) device and reviewing the permissions of each application.
Other Methods of Accessing and Controlling Your Information
If you no longer want Epic War to make active use of your information, you may send an e-mail to email@example.com
. Place "Delete My Account" in the subject line and include your first name, last name, e-mail address and user ID number from which you access our games (if applicable) in the body of the e-mail. We will respond to your request within thirty (30) days. Epic War may use your information unless and until you send Epic War such a request. Please note that your information, for example those records pertaining to payments or customer service matters, may be retained for legal and accounting purposes. If you have sent or posted content on the Service, we may not be able to delete it.
If you wish to review, change or correct the information Epic War has about you, e-mail us at firstname.lastname@example.org
You can turn off push notifications and local notifications by visiting the "notifications" page within the relevant game.
You can stop further use of your geo-location by visiting your device's settings for the relevant application or the "settings" page for the relevant game.
You can visit our websites without providing any personal information. If you choose not to provide any personal information, you may not be able to use certain aspects of the Services.
Opting Out of Push Communications
When you install our apps on your mobile device you can choose to receive push notifications. You can turn off push notifications by visiting the "options" or "settings" page within the relevant game. You may also receive local notifications. You can turn off local notifications by visiting the "options" or "settings" page within the relevant game.
Privacy Policies of Linked Sites
Our websites and games may contain links to third-parties’ websites. We are not responsible for the privacy practices or the content of such websites. If you have any questions about how these other websites use your information, you should review their policies and contact them directly.
Security of Your Information
Epic War implements reasonable security measures to protect the security of your information both online and offline, and we are committed to the protection of customer information.
While we take reasonable precautions against possible security breaches of our websites and our customer databases and records, we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access. We urge you to take steps to keep your personal information safe (including your account password), and to log out of your account after use. If your account is hacked, this may lead to unauthorized play of your Epic War games, so be careful to keep your account information secure. If you have questions about the security of our websites, please contact us at email@example.com
Right to Access
Users in certain jurisdictions have a right to access personal information held about themselves. Your right of access can be exercised in accordance with applicable law. Please submit any requests for access to your personal data in writing to firstname.lastname@example.org
Cross-Border Transfer of Your Personal Information
. We will seek to respond to any complaints within 30 Days.
Personal information maintained and processed by us and third party service providers in the U.S. and other foreign jurisdictions may be subject to disclosure pursuant to a lawful access request by U.S. or foreign courts or government authorities. We will not provide your information to third parties for marketing purposes without your prior consent.
For more information about our privacy practices; to access, update or correct inaccuracies in your personal information; or if you have a question or complaint about the manner in which we or our service providers treat your personal information, please contact email@example.com
We comply with Japanese laws and regulations, including the Act on the Protection of Personal Information. We are primarily responsible for the management of the personal information that is jointly used with our affiliates or third parties. We will not provide your information to third parties for marketing purposes without your prior consent.
© Epic War, LLC, 2015. All Rights Reserved.